Find Your Perfect Agent Count
Enhance Call Center Performance
Call center traffic can be tricky — what's the magic number? A well-staffed call center is not just about answering calls; it's about building trust and fostering a caring connection with each patient.
Enter Your Data
Total inbound calls your center handles monthly
Post-call admin & documentation time
Productive time vs. total logged-in time
Extra capacity needed for peak periods
Your Results
14
57
80
455
7.6
By eliminating overstaffing and understaffing, we enhance call handling productivity and maximize resource utilization. With improved operational efficiency, higher call volumes can be handled with ease, leading to cost savings and better overall performance.
Let's Talk StaffingCalls per Month
The number of calls your call center receives in a month.
Minutes per Call
The average duration, in minutes, spent on a single call by call center agents.
Wrap-up per Call
The time spent by call center agents to complete necessary tasks after ending a call with a customer.
Efficiency (%)
The percentage of time agents spend on productive call-related activities compared to their total logged-in time. (Total Talk Time / Total Logged-in Time) x 100
Erlang Peak (%)
The highest predicted level of call traffic expected during a specific time period, used to plan for peak staffing needs.
30+ Million Patients Served
Over 30+ million patients served. 98.7% Agent Quality Score. 96% Adherence. Improve relationships and revenue for long-term success.
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